Privacy Policy

We may collect information you provide directly, such as your name, email address, phone number, organization, support request details, account information, and communications with HoK Labs.

When you use our websites, apps, or services, we may collect technical information such as device type, browser type, operating system, IP address, approximate location derived from IP address, app version, log data, usage activity, diagnostics, and crash information.

HoK Labs applications may process information needed to provide the app experience, maintain accounts, save preferences, deliver requested features, respond to support requests, improve reliability, and protect the services.

The exact categories of app data may vary by product. Where a specific app requires additional disclosures, HoK Labs may provide product-specific privacy notices, in-app disclosures, or platform data labels.

We use information to operate, maintain, secure, and improve our websites, applications, software, and digital services; provide customer support; respond to inquiries; analyze performance; develop new features; prevent misuse; and comply with legal obligations.

We do not sell personal information. We also do not use personal information to make decisions that produce legal or similarly significant effects without appropriate notice or consent where required.

We may use service providers for hosting, analytics, diagnostics, crash reporting, email, customer support, payment processing where applicable, cloud infrastructure, security, and app platform services.

These providers may process information on our behalf and are expected to use it only for the services they provide to HoK Labs. App distribution platforms such as Apple App Store and Google Play may also collect and process information under their own privacy policies.

We retain information for as long as reasonably necessary to provide the services, maintain business records, resolve disputes, comply with legal obligations, support security, and improve our products.

Retention periods may vary based on the type of information, the product involved, user settings, legal requirements, and operational needs.

Our websites, applications, and services are not directed to children under 13, and we do not knowingly collect personal information from children under 13.

If you believe a child has provided personal information to HoK Labs, contact us so we can review the request and take appropriate action.

Depending on your location, you may have rights to request access, correction, deletion, portability, restriction, or objection related to your personal information.

You may also request support with account data, privacy questions, data deletion, or consent preferences by contacting us at support@hoklabs.com or by visiting our Data Deletion page. We may need to verify your request before acting on it.

We use reasonable administrative, technical, and organizational measures designed to protect information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

If we learn of a security issue that requires notice, we will provide notice consistent with applicable law.

HoK Labs is based in the United States. If you access our services from outside the United States, your information may be processed in the United States or other locations where service providers operate.

By using the services, you understand that privacy laws in those locations may differ from those in your jurisdiction.

We may update this Privacy Policy from time to time. When we make changes, we will update the date on this page and may provide additional notice when appropriate.

Your continued use of our websites, applications, or services after an update means the revised policy applies to future use.